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DYNAMIC TRAVEL ASSISTANCE PLATFORM

Turn travel insurance into
in-context
travel assistance.

Insurwiz is a modular platform that helps insurers, banks, and travel brands deliver real-time travel benefits — lounge access, digital compensation, eSIM and more— without building a new app.

Book a demo →
01

No app download

A smooth customer experience delivered through a dynamic wallet pass.

02

Real-time travel event monitoring

Track eligible trips and trigger services when defined conditions are met.

03

Modular assistance services

Combine lounge access, digital compensation, eSIM, and future modules in one platform.

Traveler with suitcase receiving a wallet notification
△
Delay detectedRule: > 60 min
€
Comp. pre-approved€ 150 · digital card
~
eSIM on standby5GB · 7 days · ES
Trusted by forward-thinking insurers and travel brands
THE SHIFT

Why reactive claims aren't enough.

Traditional travel insurance is too reactive.
We close the gap between policy and moment.

What exists today

Most travel insurance products come into play only after disruption has already happened and the customer has to start a claim. That creates friction, delays, and disappointment exactly when the customer expects help.

Travelers don't want a complicated claims journey. They want immediate, relevant support during the trip itself.

What Insurwiz enables

Insurwiz enables insurers, banks, and travel platforms to offer live, event-driven travel assistance through a modular platform. Instead of waiting for a claim, the platform detects eligible travel events and delivers the relevant service in context.

The result is a more valuable customer experience, a more differentiated product, and a more scalable operational model.

HOW IT WORKS

Four stages, one platform.

From policy-level entitlement
to live, trip-specific service.

01 / 04

Partner grants eligibility

After purchase or enrolment, the partner sends Insurwiz the customer's eligibility and service configuration — defining which assistance modules they can use.

02 / 04

Customer activates the trip

The customer receives a dynamic wallet pass and links a specific journey to it — turning an entitlement into a live, trip-specific service experience.

03 / 04

Insurwiz monitors the journey

Once activated, Insurwiz tracks the itinerary and detects covered travel events based on the configured service rules.

04 / 04

Services are delivered automatically

When conditions are met, the platform delivers the configured benefit — lounge access, a digital compensation card, or eSIM activation.

SERVICES

Modular. Composable. Partner-configured.

Build different packages
from the same platform.

Lounge access

Immediate comfort when a delay crosses the threshold.

Delivered through the wallet pass as a digital access credential. Turns a frustrating airport wait into a clearly visible benefit in the moment.

LHR T5 · 14:2094 min
Rule threshold> 60 min
✓ Plaza Premium access granted
Digital compensation

Replace slow, manual reimbursement flows.

A digital experience delivered quickly and in context — as soon as the trip qualifies.

Compensation card
€ 150.00
Issued · Apr 2026
eSIM connectivity

Instant mobile connectivity at destination.

A simple digital activation flow linked directly to the trip — no separate purchase required.

eSIM · ES
5 GB / 7 days
Ready to activate
Future-ready

Add airport services, disruption support, and partner-specific modules over time.

The platform is designed as a foundation, not a point solution. New modules plug into the same entitlement, activation, detection, and delivery architecture.

Lounge
Comp.
eSIM
Rebook
Concierge
+ next
CUSTOMER EXPERIENCE

A customer experience that feels helpful, not complicated.

The platform is designed around simplicity. The traveler doesn't need to download an app, learn a new interface, or start a manual claims process. The experience is delivered through a dynamic wallet pass that acts as a digital service companion throughout the journey.

This makes the product easier to understand, easier to use, and more visible at the moments that matter most.

No app download Trip-linked activation Real-time status logic In-context delivery Insurer-branded
T – 7 DAYS
Policy purchased
Partner sends eligibility + service config
T – 2 DAYS
Trip linked to wallet pass
LHR → BCN · BA 478
T + 0
Departure delay detected
Live monitoring · crossed 60 min rule
T + 4 MIN
Lounge access granted
Pass updates in-wallet · no action required
ARRIVAL
eSIM offered at destination
Optional · one-tap activation
BUILT FOR

Embedded travel distribution partners.

Insurers, banks, and travel platforms
that want to lead — not react.

01

Insurers

Create more differentiated travel insurance products with proactive, modular assistance services and a stronger digital customer experience.

02

Banks & card issuers

Enhance premium card or account-based travel propositions with live assistance services linked to customer journeys.

03

Travel platforms

Embed real travel assistance into the booking journey without building an entirely new service infrastructure.

04

Distribution partners

Offer travel-related value in a way that is configurable, scalable, and aligned with modern customer expectations.

WHY INSURWIZ

Four reasons partners build with us.

A platform designed around
real travel moments.

01 · MODULARITY

Modular by design

Services can be enabled, combined, and configured to fit different products, tiers, and partner models.

02 · REAL MOMENTS

Built for live travel events

The platform is designed around live travel events, not just post-trip claims processing.

03 · LOW FRICTION

Wallet-pass UX

A wallet-pass-based interface reduces customer effort and avoids the need for a dedicated app.

04 · FLEXIBILITY

Strong partner control

Rules, thresholds, and service combinations can be tailored to the partner's proposition and operating model.

Build a smarter travel assistance experience.

Insurwiz helps partners move from passive travel insurance to proactive, event-driven assistance. If you want to create a more useful and more differentiated travel proposition, let's talk.

Book a demo →
PLATFORM

The travel assistance platform underneath
the experience.

Insurwiz provides the infrastructure layer that connects partner eligibility, trip activation, travel event monitoring, and digital benefit delivery in one modular platform.

Book a demo →
ARCHITECTURE

Four core platform layers.

Designed for control,
flexibility, and scale.

01

Entitlement

The partner defines who is eligible for which services. Establishes the customer's access rights inside the platform.

02

Activation

The customer links the entitlement to a specific trip, ensuring services are used in the right context with strong control logic.

03

Event detection

Insurwiz monitors the activated trip and evaluates travel events against the configured rules and thresholds.

04

Benefit delivery

When an event qualifies, the platform delivers the relevant service through the configured customer experience and partner flows.

What the platform does.

Insurwiz transforms a travel-related entitlement into a live, trip-linked service experience. The platform is built to help partners deliver real-time travel assistance without relying on manual handling or a dedicated mobile app.

It combines partner configuration, customer trip activation, monitoring logic, and service orchestration in one coherent operating model.

Live Demo
1 / 8
Step 1 · Customer purchase

Customer buys travel insurance on the insurer's site

During checkout, the insurer's product page surfaces Insurwiz as a one-click add-on for live travel assistance — lounge access, delay compensation, and eSIM connectivity.

myinsurer.com/travel-protection/checkout
1Trip details
2Traveler
3Coverage
4Review & pay

Review & confirm your travel insurance

Almost done — double-check your trip and selected coverage.

✈Your trip
FRA
✈
JFK
LH400 · Jul 15, 2026 · 1 traveler
⛨Coverage tier
Basic
Medical only
€19
Selected
Comprehensive
Medical · cancellation · baggage
€39
Premium
Adds rentals · adventure
€59
+Recommended upgrade
Live travel assistance by Insurwiz
Lounge access on delay · auto compensation · destination eSIM
No app needed Wallet pass Real-time
+ €4.90
Added

Embedded distribution

◧
One-click upsell

Insurwiz lives inside the insurer's existing checkout — no separate purchase journey.

⚡
Modular pricing

Partners can bundle Insurwiz into a tier or sell it as a paid upgrade like above.

⛨
Insurer brand-led

Customer relationship and product framing stay with the insurer — Insurwiz powers the service layer behind it.

Step 2 · Policy sync

The insurer sends us the policy details

Right after purchase, the insurer's system transmits the policy configuration, eligible services, and customer's trip to Insurwiz over an encrypted API.

🏛 Insurer system
⛨ Policy payload
POST /v1/policies
{
  "policy_id": "POL-88712",
  "customer": {
    "id":    "CUS-48291",
    "name":  "Max Müller",
    "email": "max@…"
  },
  "trip": {
    "carrier": "LH",
    "flight":  "LH400",
    "route":   "FRA → JFK",
    "date":    "2026-07-15"
  },
  "services": [
    "lounge_access",
    "compensation",
    "esim"
  ],
  "rules": {
    "delay_threshold_min": 60,
    "comp_amount_eur":    200
  }
}
🔒 TLS 1.3
⚙ Insurwiz engine
Eligibility stored
▤PolicyPOL-88712
✈TripLH400 · FRA→JFK
⛨ServicesLounge · Comp · eSIM
⏱Threshold≥ 60 min
€Compensation€ 200.00
Eligibility active · ready to issue pass

GDPR by design

▤
Data separation

Personal data stays with the insurer. Insurwiz only retains what's needed to run the services.

🔒
Encrypted transit

TLS 1.3 with HMAC-signed payloads — every call is verifiable and auditable.

⛨
Processor role

Insurwiz operates as a data processor under the insurer's controller relationship.

Step 3 · Pass issued

We generate a wallet pass and email it to the traveler

Insurwiz mints a dynamic, partner-branded wallet pass tied to the trip and emails it to the customer — no app download required.

⚙ Insurwiz pass service
POST /v1/passes/issue

✓ Branded pass minted
✓ Trip LH400 attached
✓ Services pre-armed
→ Delivering via email…
Pass IW-LNG-8421 created
✉ Email

Wallet-pass-based delivery

📱
No app download

The native wallet on every smartphone is the interface — zero friction for the customer.

🎨
Insurer-branded

Logo, colors and copy match the partner's brand — passes can be themed per product tier.

⟲
Dynamic by default

The pass updates server-side as travel events unfold — no re-issuance needed.

Step 4 · Activation

The traveler adds the pass to their digital wallet

One tap from the email and the pass is in their phone wallet — ready for departure day.

9:41
Wallet
✓
Added to Wallet
From your insurer · just now
Travel Assistance
Active
Max Müller
FRA ✈ JFK
Flight
LH400
Date
Jul 15
Policy
POL-88712
⌂Lounge accessArmed
€CompensationArmed
~eSIMArmed

Trip-linked entitlement

🔗
Tied to a journey

The pass is bound to a specific itinerary — services trigger only for that trip's events.

📡
Push-capable

The pass can surface real-time updates on the lock screen without opening anything.

⛨
Revocable

The insurer can deactivate or update the pass any time via the same API.

Step 5 · Departure delay

Departure is delayed — we send a lounge pass to the wallet

The moment the delay crosses 60 minutes, Insurwiz pushes an update to the pass with a one-time QR code for Plaza Premium at FRA Terminal 1.

!
Delay detected
LH400 · 94 min · rule met > 60 min
[12:14:02] ALERT Departure delay 94 min
[12:14:03] CHECK Eligibility · lounge_access
[12:14:03] GRANT Plaza Premium FRA T1
[12:14:04] PUSH Pass updated · QR issued
12:14
⛨ Walletnow
Lounge access unlocked
LH400 delayed 94 min. Show your QR at Plaza Premium · FRA T1.
Travel Assistance
Delayed
Lounge access unlocked
Plaza Premium ✈ FRA T1
Valid 12:30 – 14:30

In-context service delivery

📡
Push at the right moment

The pass surfaces a notification only when something actionable happens — not before.

▢
Single-use credentials

QR codes are scoped to the trip, the venue and the time window — no abuse, no expiry confusion.

⚡
No claim required

The customer never opens an app or fills a form — service is the proof of cover.

Step 6 · Compensation

Arrival is delayed — we send compensation straight to the customer

When the actual arrival time confirms a qualifying delay, Insurwiz disburses a digital compensation card directly into the wallet. No claim, no waiting.

€
Arrival delay confirmed
LH400 · landed 2h 18m late at JFK
[20:03:11] EVENT Arrival recorded · +138 min
[20:03:12] CHECK Policy POL-88712 · €200 cap
[20:03:13] ISSUE Digital comp card · €200
[20:03:14] PUSH Pass updated · Apple Pay ready
€ 200.00
Issued to wallet · usable on Apple Pay & Google Pay
20:03
⛨ Walletnow
€200 compensation issued
Arrival delay confirmed at JFK. Digital card added to your wallet.
⛨ Travel CompVISA
€ 200.00
•••• •••• •••• 7796
Cardholder
Max Müller
Expires
90 days
PayG Pay

Parametric compensation

⚡
Instant payout

Card is issued in seconds — usable immediately on any contactless terminal worldwide.

▤
No claim form

The delay itself is the trigger. No paperwork, no manual review.

▦
Audit-grade trail

Every event, threshold check and disbursement is logged for reconciliation.

Step 7 · eSIM

Arrived outside the EU — we activate an eSIM for data on holiday

Insurwiz detects that the customer has landed outside the EU and offers a one-tap eSIM activation so they have data the moment they step off the plane.

~
Destination outside EU
JFK · United States · roaming detected
[20:14:08] GEO Position resolved · US
[20:14:08] CHECK Service · esim · enabled
[20:14:09] OFFER 5 GB · 7 days · US carrier
[20:14:10] PUSH Pass updated · QR ready
FRA JFK LH400 · 6h 45m
20:14
⛨ Walletnow
Welcome to New York 🗽
Your eSIM is ready — 5 GB / 7 days. Activate in one tap.
🇺🇸
US data plan
via Insurwiz · powered by Airalo
5 GB
for 7 days
No SIM swap · works on iPhone XS+ & Android 9+

Destination-aware services

◯
Geo-triggered

Services adapt to where the customer actually lands — not just where they were supposed to.

⚡
One-tap activation

eSIM is pre-provisioned. The customer just confirms — no QR scan, no roaming menu hunting.

⛨
Useful beyond disruption

Services stay relevant even when the trip goes perfectly — not just for failures.

Step 8 · Reporting

We report the case back to the insurer

Every triggered service is logged with timestamps, evidence, and cost. Insurers get full transparency via dashboard or API for finance, ops, and audit.

⚙ Insurwiz engine
Case closed · POL-88712
TripLH400 · FRA→JFK
Departure delay⏱ 94 min
Lounge granted✓ Plaza Premium FRA T1
Arrival delay⏱ 138 min
Compensation paid€ 200.00
eSIM activated✓ US · 5 GB · 7 days
Status✓ Closed
API · Dashboard
🏛 Insurer dashboard
📈
14.2%
Trigger rate
⏱
< 3 min
Avg payout
⛨
€132
Avg comp
★
4.8/5
CSAT
€ Monthly settlement — Jul 2026
Cases handled1,204
Lounge grants71
Compensations€ 18,640
eSIM activations312
Net settlement€ 22,910
✓ Reconciled & transferred on Aug 1, 2026

Transparency & reconciliation

▦
Real-time dashboards

Live trigger rates, loss ratios, CSAT — ready for the insurer's BI tools.

▤
Case-level evidence

Every event timeline, threshold check and disbursement, fully traceable.

⚡
Monthly settlement

Automated reconciliation reports for finance and audit — no spreadsheets.

Want to see the platform in action?

We can show how the platform works across customer journey, service logic, and partner setup.

Book a demo →
SERVICES

Travel assistance services, combined into a
platform.

Insurwiz enables partners to build modular travel propositions around real customer needs and real travel moments.

One operating model for every module.

Each service module is designed to fit into the same operating model: partner-defined eligibility, trip activation, live monitoring where relevant, and digital delivery when the conditions are met.

This creates a more coherent customer experience and a more scalable product architecture.

Lounge access

Immediate value during departure disruption.

When a delay reaches the configured threshold and trip conditions are satisfied, the service is delivered digitally to the traveler — turning a frustrating airport wait into a clearly visible product benefit.

LHR T5 · 14:2094 min
Rule threshold> 60 min
✓ Plaza Premium access granted
Digital compensation

Faster than manual reimbursement.

When the trip qualifies under the configured rules, compensation can be delivered through a faster, more modern digital experience. Shorter time-to-value, better product perception.

Compensation card
€ 150.00
Issued · Apr 2026
eSIM connectivity

A practical travel benefit at destination.

A simple way to offer connectivity in context, without a separate purchase flow or disconnected experience. Makes the proposition relevant beyond disruption alone.

eSIM · ES
5 GB / 7 days
Ready to activate
Future modules

Additional modules over time.

Airport services, disruption support modules, and partner-specific travel benefits can be added over time — a foundation, not a one-off point solution.

Lounge
Comp.
eSIM
Rebook
Concierge
+ next

Compose your travel assistance proposition.

Combine modules into the service package that best fits your product strategy, customer segment, and commercial model.

Book a demo →
WHO IT'S FOR

Partners who want to deliver proactive
travel experiences.

Insurwiz helps insurers, banks, and travel distribution partners bring live travel assistance into their customer proposition.

01

Insurers

Build more differentiated travel products with proactive, visible, modular services. Shift the experience from passive protection to active assistance — while keeping product control with the insurer.

02

Banks & card issuers

Enhance premium card, account, or loyalty propositions with travel services that feel more immediate and more useful than traditional static benefits.

03

Travel platforms

Offer customers a stronger travel proposition by embedding assistance services directly into the journey — without building a dedicated assistance infrastructure from scratch.

04

Other partners

A wide range of partners can attach digital travel value to their customer proposition in a scalable, configurable way.

Let's explore your use case.

Whether you're an insurer, a bank, or a travel platform, we're glad to discuss where Insurwiz fits your proposition.

Book a demo →
ABOUT

We help partners turn travel disruption into a seamless
experience.

Insurwiz builds modular digital infrastructure for live travel assistance.

What we believe.

Travel insurance and travel-related protection products should do more than respond after the fact. They should help customers in the moments where support is most valuable.

That's why Insurwiz focuses on digital, event-driven travel assistance that can be embedded into modern partner propositions.

What we build.

We build platform infrastructure that connects travel-related eligibility, trip activation, monitoring logic, and service delivery in one modular model.

Our goal is to help partners create travel products that are more useful, more visible, and more aligned with how customers actually travel today.

How we work with partners.

We work with insurers, banks, and travel-related distribution partners that want to create stronger customer experiences and more differentiated propositions.

We believe in practical solutions, clear product logic, and partner models that can scale over time.

Interested in building with us?

If you're exploring a new travel proposition, a premium travel benefit model, or a modular travel assistance experience — we'd be glad to hear from you.

CONTACT

Let's partner

If you're exploring a new travel insurance proposition, a premium travel benefit model, or a modular travel assistance experience — we'd be glad to hear from you.

Tell us what you're building.

Share a bit about your business, use case, or product idea, and we'll get back to you.

We'll respond within 2 business days.
Thank you. We received your message and will be in touch soon.
LEGAL

Privacy Policy

This privacy notice covers the essential information about the processing of personal data by InsurWiz Technology Ltd.

Last updated: June 2026

1. Data Controller

InsurWiz Technology Ltd.
Seat: Hungary
Tax number (adószám): 26513258-2-19
Company registration number (cégjegyzékszám): 19-09-524606
Website: https://insurwiz.io
E-mail: marketing@insurwiz.io

2. Definitions

Data Controller: the operator of this website, InsurWiz Technology Ltd.

Data Subject: the individual whose personal data is processed by the Data Controller — a user of the Website, or an individual whose data is received from a third-party service, online platform or software.

Personal Data: any information relating to an identified or identifiable natural person, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or factors specific to that person's identity.

Website: the https://insurwiz.io website.

3. Purposes of data processing

The Data Controller processes personal data for the following purposes:

  • operating the Website and using cookies for analytics and usability;
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  • marketing communications and business offers, with consent.

4. Cookies

The Website uses cookies — small data packages stored by the browser. Cookies make the Website easier to use, remember preferences, and allow the Data Controller to collect statistics about visitors. Some cookies store an anonymous identifier that allows the visitor to be recognised across sessions.

The Website typically uses cookies including _ga_TQTWFD5W80 and _ga (Google Analytics — session and visitor tracking, up to 1 year 1 month), YSC (YouTube — session) and VISITOR_INFO1_LIVE (YouTube — 6 months).

Legal basis: voluntary consent of the Data Subject, given through the cookie notification on first visit.

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5. Contacting the Data Controller

When sending a request or question through the Website, the Data Controller processes the following personal data: name, e-mail address, phone number (optional) and the content of the message.

Legal basis: voluntary consent.

Purpose: to identify the Data Subject and answer the request.

Term: until it is necessary to process and answer the request, or until consent is withdrawn — whichever is earlier.

6. Newsletter

If the Data Subject subscribes to the newsletter, the Data Controller processes the e-mail address provided. The newsletter informs about news, developments, technological and business updates, new services, and may contain advertising and marketing offers.

Legal basis: voluntary consent, given when subscribing.

Term: until the Data Subject withdraws consent. Consent may be withdrawn at any time, including via the unsubscribe link in any newsletter.

7. Data processors

The Data Controller engages the following processors for certain activities:

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8. Marketing

With consent, the Data Controller may process the Data Subject's first and last name, company (employer) and e-mail address to send commercial, advertising and marketing offers. Consent may be given through the Website or a third-party platform. Processing continues until consent is withdrawn.

9. Rights of the Data Subject

The Data Subject has the right to access, rectify, erase or restrict processing of their personal data, the right to data portability, and the right to object to processing. Requests can be sent to marketing@insurwiz.io.

The Data Subject also has the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH).

10. Contact

For any questions about this Privacy Policy, please contact marketing@insurwiz.io.

LEGAL

Terms of Use

These terms govern the use of the InsurWiz website and the relationship between visitors and InsurWiz Technology Ltd.

Last updated: June 2026

1. Operator

This website is operated by InsurWiz Technology Ltd.
Seat: Hungary
Tax number (adószám): 26513258-2-19
Company registration number (cégjegyzékszám): 19-09-524606
E-mail: marketing@insurwiz.io

2. Acceptance

By accessing or using this website you accept these Terms of Use and our Privacy Policy. If you do not agree, please do not use the website.

3. Use of the website

The website and its content are provided for informational purposes about InsurWiz Technology Ltd. and its products and services. You agree to use the website only for lawful purposes and not in a way that infringes the rights of, restricts or inhibits anyone else's use of the website.

4. Intellectual property

All content on this website — including text, graphics, logos, product names, illustrations and software — is the property of InsurWiz Technology Ltd. or its licensors and is protected by applicable intellectual-property laws. You may not copy, reproduce, modify, distribute or create derivative works from any content without prior written consent.

5. Trademarks

"InsurWiz" and related logos are trademarks of InsurWiz Technology Ltd. All other trademarks referenced on the website remain the property of their respective owners.

6. No advice; no offer

Information published on this website is general in nature and does not constitute legal, financial, insurance, investment or other professional advice, nor a binding offer to provide products or services. Any commercial relationship is governed by a separate written agreement.

7. Third-party links

The website may contain links to third-party websites. InsurWiz Technology Ltd. does not control and is not responsible for the content, accuracy or practices of any third-party websites.

8. Disclaimer and limitation of liability

The website is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, InsurWiz Technology Ltd. excludes all warranties, express or implied, regarding the website, including accuracy, completeness and fitness for a particular purpose.

InsurWiz Technology Ltd. shall not be liable for any indirect, incidental, special or consequential damages arising from the use of, or inability to use, this website.

9. Data protection

The processing of personal data in connection with the website is described in our Privacy Policy.

10. Changes

InsurWiz Technology Ltd. may update these Terms from time to time. The current version is always published on this page and takes effect upon publication.

11. Governing law

These Terms are governed by the laws of Hungary. Any disputes arising from or in connection with the use of the website fall under the exclusive jurisdiction of the competent Hungarian courts.

12. Contact

For any questions about these Terms, please contact marketing@insurwiz.io.

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